San Antonio resident questions high SAWS bill at empty house
A San Antonio Water System customer is trying to understand why his water bill is hoovering around $400 when there's no one living in the house. He says he's tired of the water company blaming everything on a water leak on the customers side.
New East Side road, sidewalks, curbs torn up after miscommunication between Public Works, SAWS
The Public Works Department and San Antonio Water System have given conflicting timelines on why a $972,000 road repair project in an east San Antonio neighborhood was interrupted earlier this year to make way for the installation of a new water main.
SAWS bills could drop for most homeowners, while rising for businesses and apartment complexes
Four of five residential San Antonio Water System customers could see their monthly bills drop under a new, proposed rate structure, though it would also mean higher bills for nearly all business and apartment complexes.
SAWS, CPS Energy team up for pumping station backup power plan
A year-and-a-half after faucets around Bexar County ran dry during the 2021 February Freeze, the San Antonio Water System has a $202 million plan to keep the water flowing should it happen again, and the utility is teaming up with CPS Energy for part of it.
Stage 1 water restrictions to go into effect Thursday for SAWS customers
The 10-day rolling average of the level of the Edwards Aquifer, measured at the J-17 well, has dropped below 660 feet as of Wednesday morning. Utilities that utilize the aquifer use the criteria to trigger restrictions on water use. Stage 1 restrictions will go into effect on Thursday for SAWS customers. Coming out of drought stages can be considered 15 days after the aquifer is above the trigger.
City of San Antonio considers giving $30 million to thousands of CPS Energy, SAWS customers behind on their bills
The City of San Antonio is considering using a $30 million chunk of the federal money it received from the American Rescue Plan Act to help pay off or pay down the overdue utility bills of struggling San Antonio residents.
Council members fret about process for SAWS and CPS board appointees, but not enough to derail new trustees
Council members’ concerns over the process for appointing trustees to the city’s water and utilities spurred lengthy discussions Thursday, but ultimately weren’t enough to derail the newest SAWS and CPS Energy board appointments.
CPS Energy, SAWS shut-offs are restarting after pandemic pause. Here’s what you need to know.
The city’s water and power utilities both put a hold on service disconnections in March 2020 because of the pandemic. Since then, the number of customers behind on their payments has swelled. Now they’re at risk unless they can start making good on their past-due accounts.
Committee reviewing winter freeze response expects to finish by June 15
Former District 8 Councilman Reed Williams told city council he expects the Committee on Emergency Preparedness to wrap up its work with a report by June 15. Mayor Ron Nirenberg established the committee to examine what went wrong during February's winter freeze, which left many without power or water.
We asked San Antonio, Bexar County officials what went wrong and needs to change after winter disaster
Bexar County Judge Nelson WolffWhat could have been done differently at the local level to better prepare for and respond to the deadly storm? “ERCOT, the manager of the state energy grid, forced CPS Energy to shed load during the long freeze event, which was the root cause of the outages in our community. We must also examine backup generators for water pumping stations.”AdDo you believe state leaders’ decision to deregulate Texas’ power grid was a mistake? “The deregulation of the state power grid answers the call of a market-based economy. We need: better communication; better coordination; and better preparation.
CPS Energy senior director sought to keep water pump outage information confidential, records show
SAN ANTONIO – A CPS Energy senior director sought to keep information about pump station power outages confidential last month as the city’s water situation worsened, according to emails obtained by the KSAT 12 Defenders. CPS Energy officials this week defended Kruse’s email, claiming utility infrastructure could have been the target of threats had the information it contained not remained confidential. AdRelated: CPS Energy uses a college student for weather forecasting. CPS Energy officials refused multiple requests from the Defenders to make Kruse or President & CEO Paula Gold-Williams available for an interview. AdBut the records released by SAWS also show that messaging from CPS Energy was, at times, disjointed during the early stages of the outages.
Bottled, bulk water distribution sites to close Thursday
SAN ANTONIO – The city of San Antonio and San Antonio Water System will close their bottled and bulk water distribution sites at 5 p.m. on Thursday. According to a news release, the decision to close the sites was made due to lower demand for bottled and bulk water after service was restored to all of San Antonio. The city will continue to provide bottled water delivery to vulnerable residents, including homebound seniors and apartment complexes with no drinking water, through Saturday. “Thanks to their efforts, we were able to distribute more than 500,000 cases of water and provide bulk water to our community.”AdSAWS is accepting applications from customers who need assistance making plumbing repairs to quickly restore service and minimize water loss. They can also get help filing an application by calling 210 233-FIXX (3499) or by emailing to CPR-SA@saws.org.
SAWS Board explains winter storm response
SAN ANTONIO – The San Antonio Water System Board of Trustees met Tuesday. One of the topics of discussion was how the public utility prepared for and responded to last month’s winter storm. Due to power outages and broken pipes, thousands of San Antonio homes were without running water for days during the week of wintry weather. Those with water were told to boil it for several days following the winter storm. Last week, San Antonio Mayor Ron Nirenberg announced that he would be forming a new committee to discover how the city can better prepare for situations like last week’s winter storm in the future.
Timeline: How the historic winter storm, Texas blackout cold-stunned the San Antonio area
AdThe San Antonio - Bexar County Office of Emergency Management announced all major San Antonio highways and other roads closed. Wintry precipitation from Sunday night resulted in snow for San Antonio and the surrounding area. AdThe San Antonio area saw the final round of wintry weather that dropped up to 5 inches of snow. According to records dating back to 1947, the longest time San Antonio spent below freezing was 70 years ago. Money donated to Let’s Help SA will be distributed to the San Antonio Food Bank, SAMMinistries and Haven for Hope.
San Antonio residents can now apply for plumbing repairs assistance from SAWS
SAN ANTONIO – San Antonio Water System is now accepting applications from customers who need help making repairs to broken pipes in order to restore service and minimize water loss after last week’s recent winter storm. The program provides assistance to repair burst pipes that resulted in a loss of water service to the residence or made it necessary to turn off water service to the home. The CPR program, in collaboration with the San Antonio Area Foundation, kicked off with $25,000 in seed money from Wells Fargo and a $250,000 donation from the San Antonio Spurs. To help SAWS provide assistance to as many residents as possible, the utility is asking residents and businesses to make a tax-deductible donation online. As an additional resource, the City of San Antonio has established the Emergency Resource Call Center and website to assist residents affected by the winter storm.
Mayor forms new committee to discover how community can better prepare for future crises
SAN ANTONIO – San Antonio Mayor Ron Nirenberg announced on Tuesday that he would be forming a new committee to discover how the city can better prepare for situations like last week’s winter storm in the future. According to Nirenberg, the storm impacted residents and led to “questions and calls for accountability,” along with ongoing concerns for the city’s own resilience and preparedness. I've appointed a Select Committee on 2021 Winter Storm Preparedness and Response to evaluate what happened locally and what can be done to be better prepared for the future. 😷 (@Ron_Nirenberg) February 24, 2021According to Nirenberg, the San Antonio community “deserves answers.”The following is a list of all committee members, made up of community stakeholders and City Council members:AdChair - Reed Williams, former City Council member District 8Dr. Adriana Rocha Garcia, City Council District 4Ana Sandoval, City Council District 7Manny Pelaez, City Council District 8Clayton Perry, City Council District 10Lisa Tatum, former assistant criminal district attorney and president of the Texas Bar AssociationGeneral Edward A Rice. “I look forward to the answers that this process will provide and the actions that will enable San Antonio to weather future crises.”Related: City of San Antonio launches call center, website to aid in recovery from weather crisis
‘Our community deserves answers’: Committee to investigate winter storm preparedness, response in San Antonio
A Park Policeman patrols along the River Walk as snow falls, Thursday, Feb. 18, 2021, in San Antonio. (AP Photo/Eric Gay)SAN ANTONIO – San Antonio Mayor Ron Nirenberg on Tuesday announced the formation of a committee that will look into why the city and utility companies were not better prepared for their response to a winter storm that paralyzed the city for a week. Rice Jr.: RetiredNirenberg said while he wants a prompt and comprehensive effort by the committee, he wants members to be thorough in their work. The mayor asked that City Manager Erik Walsh provide support to the committee with appropriate city staff that will coordinate with CPS Energy and San Antonio Water System, and to include any experts or stakeholders as necessary. AdThe announcement comes one day after the CPS Energy Board of Trustees voted Monday for a review and audit of CPS Energy, which the utility president and CEO, Paula Gold-Williams said Tuesday she “absolutely welcomes” and “(is) ready to participate.”Related Stories:
Safe to drink! All boil water notices lifted for SAWS customers on Tuesday
On the afternoon of Feb. 23, 2021, SAWS lifted all Boil Water Notices for customers after last week's winter weather. SAN ANTONIO – All San Antonio Water System customers in San Antonio can now use their tap water without boiling, utility officials announced Tuesday. SAWS’ water status map shows green for all of San Antonio. Here are steps recommended by the CDC following a Boil Water Notice:AdFlush pipes by running each hot and cold water faucet for two minutes. Flush, clean, and sanitize appliances that use tap water (such as ice machine and dishwasher) according to the manufacturer’s instructions.
More than 90% of SAWS customers off boil water notice
SAN ANTONIO – Additional areas of San Antonio can now use their tap water without boiling, San Antonio Water System announced Monday. After completing the required water quality sampling, and in consultation with the Texas Commission on Environmental Quality, SAWS scientists determined that additional areas of San Antonio will be released from the boil water notice immediately. SAWS is continuing to test water samples from other pressure zones to release additional areas soon. A map of the areas released from the boil water notice is attached to this release and shown with a green color. The boil water notice remains in effect for all other areas of the city not shown in green on the map.
SAWS Community Pipe Repair Fund to help San Antonio residents with plumbing damage after winter storm
SAN ANTONIO – A newly created fund will help San Antonio residents who suffered damage to their plumbing because of last week’s winter weather. The SAWS Community Pipe Repair Fund will fund emergency water pipe repair in SAWS residential customers’ homes. The fund will be hosted by the San Antonio Area Foundation, and the repair program will be administered by the San Antonio Water System until all funds are exhausted. “I am pleased to announce that we have launched the fund with generous contributions from Spurs Give and Wells Fargo,” said Mayor Ron Nirenberg. Also on Monday, city officials announced another fund called Let’s Help SA that will be distributed to the San Antonio Food Bank, SAMMinistries and Haven for Hope.
‘Selena: The Series’ actor praises SAWS for service restoration efforts
NEW YORK, NY - MAY 13: Actor Ricardo Chavira attends 2013 NBC Upfront Presentation Red Carpet Event at Radio City Music Hall on May 13, 2013 in New York City. There are still huge chunks of ice inside of pipes, blocking water flow and cracking pipes. Thank you @MySAWS pic.twitter.com/dbw8JEl8CY — Ricardo Chavira (@RicardoAChavira) February 20, 2021“I’ve been without water since Monday,” Chavira said. “There are still huge chunks of ice inside of pipes, blocking water flow and cracking pipes. Large chunks of ice = no water flow,” Chavira said.
Before noon, other huge sections of San Antonio will be out of the boil water notice, SAWS CEO says
SAN ANTONIO – As of Sunday morning, families in the San Antonio area were still dealing with the aftermath of the winter storm and water issues. Robert Puente, president and CEO of the San Antonio Water System, joined Leading SA on Sunday to discuss the latest on water service restoration. AdThere are still boil water notices in place for a majority of the San Antonio area. But the low pressure required under strict guidelines, state guidelines, that you had had to issue a boil water notice. To see SAWS’ boil notice map, click here.
SAWS CEO Robert Puente to cover 1,001 lunch tabs for residents on Sunday
SAN ANTONIO – San Antonio Water System CEO Robert Puente is picking up 1,001 lunch tabs for San Antonio residents. Puente is partnering with Lil Jay, Eatmigos, and some San Antonio restaurants. The promotion begins at 11 a.m.🌮Our CEO Robert Puente partnered w/ @llljayofficial, @eatmigos & #satx restaurants to pick up 1,001 lunch tabs today (Sun. This comes one day after San Antonio Mayor Ron Nirenberg did a similar promotion and picked up 1,000 lunch tabs on Saturday. RELATED: Mayor Nirenberg picks up 1,000 lunch tabs for residents on Saturday
SAWS: Most areas in San Antonio have water restored
SAN ANTONIO – Most areas in the city of San Antonio have had their water restored, according to the San Antonio Water System. SAWS announced Sunday morning that 98% of households have had their water restored, but a few areas still remain without water in the far North and Northwest Sides of town. As of 3:20 p.m. on Sunday, residents in the castle hills are have had their water service restored. Although water may be restored in most areas of the city, there are still plenty of areas that still fall under the active boil water notice that SAWS enacted last week. RELATED: Parts of San Antonio released from boil water notice, SAWS announcesCustomers that are still under the boil notice may not have a lack of water, but have a lack of pressure.
These boil water notices have been lifted in the San Antonio area
Boil water notice issued as city of Kerrville experiences ‘unprecedented strain’ on water systemSAN ANTONIO – Millions of residents across the state and in the San Antonio region have had to undergo a boil water notice following this week’s winter storm. The Boil Water Notice Rescinded for customers in the Enchanted River Estates water system , Public Water System ID No. Boil Water Notice Rescinded for customers in the River Bend Estates water system , Public Water System ID No. Boil Water Notice Rescinded for customers in the Lake Medina Shores water system, Public Water System ID No. Boil Water Notice Rescinded for customers in the Woodhaven Mobile Home Park water system , Public Water System ID No.
SeaWorld lawyers question SAWS about using parking lot as water distribution site
SAN ANTONIO – Lawyers for SeaWorld apparently had some concerns about the San Antonio Water System wanting to use its parking lot as a water distribution site for residents in desperate need of water. According to SAWS president and CEO Robert Puente, the lawyers had a lot of questions. The SeaWorld site was among seven water distribution sites at SAWS pump stations where the utility is giving away free water for customers who have no water or low water pressure due to the winter storm. The sites will be open until the water system is back to normal operating conditions. Check below for the water distribution site closest to you:NACO (drive-thru), 13655 O’Connor RoadSeale, 254 Seale RoadMission, 615 E Theo AveMaltsberger (drive-thru), 8910 Jones MaltsbergerUniversity (drive-thru), 7172 Hausman RoadSeaworld, 10349 Military Dr. W.SE Booster (drive-thru), 1208 S Loop 1604 W.Related:
Frozen or burst pipes? SAWS helps affected customers with free water
The melted ice and snow on the roadways allowed for easier transit for people to fill their containers with water after being days without water due to frozen or burst water pipes. SAWS employees at some locations helped customers affected by the winter weather pump water. Customers for SAWS are required to bring their own 5-gallon bucket or water jug in order to receive a maximum of 5-gallons of water each day. Take care of turning it off right away.”Beginning Saturday, all water distribution pump stations will open at 8 a.m. and wrap up services at 6 p.m..Customers at the Seale, Mission and Seaworld locations must pump their own water. Check below for the water distribution site closest to you:
SAWS opens bulk water distribution sites
SAN ANTONIO – San Antonio Water System is opening seven water distribution locations at its pump stations on Friday to provide customers with water. As a precaution, the water should be boiled before drinking or used in cooking, mirroring the current boil water notice advisory for the city, officials said. The sites will be open until the water system is back to normal operating conditions. The city of San Antonio and the San Antonio Food Bank will also be setting up separate bottled water distribution sites throughout the city. Check below for the water distribution site closest to you:NACO (drive-thru), 13655 O’Connor RoadSeale, 254 Seale RoadMission, 615 Theo ParkwayMaltsberger (drive-thru), 8910 Jones MaltsbergerUniversity (drive-thru), 7172 Hausman RoadSeaworld, 10349 Military Dr. W.SE Booster (drive-thru), 1208 S Loop 1604 W.Related Stories:
SAWS to provide water bill relief to all customers following winter storms
SAN ANTONIO – San Antonio Water System customers can breathe a sigh of relief after officials say bills will be lower than expected for all customers. Residents in San Antonio have had to drip faucets to prevent pipes from freezing and some may have even had a leak due to a busted pipe from the below-freezing temperatures and wintry weather. This may have led to some concerns for residents on a potential spike in their next bill. “This extreme weather event has caused unimaginable hardships, and the last thing our neighbors need to worry about right now is their next water bill,” said SAWS president/CEO Robert R. Puente in a release. If you’re still unable to pay your bill’s full balance, visit SAWS’ website here.
SAWS answers frequently asked questions about boil water notice, low water pressure
Why is this being called a “voluntary” boil recommendation and not a Boil Water Notice? Suggestions for different types of water use:Preparing and cooking foodWash all fruits and vegetables with boiled water that has cooled or with bottled water. Use boiled water when preparing drinks, such as coffee, tea, and lemonadeWash food preparation surfaces with boiled water. If I have low water pressure or no water, should I turn the water off at the meter to avoid problems when the water pressure is restored? When the water is restored, it will be pushed out at your normal water pressure rate.
Snowmen melted to wash dishes, flush toilets as water issues continue to affect San Antonio residents
SAN ANTONIO – Outside Gloria Perez’ home in the Highland Park area is a melting snowman, the leftover snow will likely soon be used to wash dishes or flush her family’s toilet. They turn down water. “We filled up containers because that’s all we’re using And and we’re using bottled water to brush your teeth, you know, to wash dishes,” Flores said. The San Antonio Water System announced on Wednesday that a precautionary boil water advisory is in place due to the low water pressure in the area. SAWS shared a map of the areas where they say they have issues pumping water into communities to provide service.
Here are the boil water notices in the San Antonio area
A Boil Water Notice means residents should boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). 1, located in Bandera, PWS#0100011Bexar CountySAWS has rescinded its boil water notice for all of San Antonio. **NO LONGER IN EFFECT** Monarch Utilities has issued a “Boil Water Notice” for customers in the Coolcrest water system , Public Water System ID No. Gillespie County**NO LONGER IN EFFECT** Monarch Utilities has issued a “Boil Water Notice” for customers in the Oakview water system, Public Water System ID No. **NO LONGER IN EFFECT** Monarch Utilities has issued a “Boil Water Notice” for customers in the Rocky Creek Subdivision water system, Public Water System ID No.
SAWS customers urged to boil water before drinking
SAN ANTONIO – San Antonio Water System customers should boil their water before drinking it until further notice. Puente said the boil water notice comes out of “an abundance of caution” due to low water pressure and said that only water used for drinking needed to be boiled. He said while there are small pockets of water outages in the middle of the city, low water pressure was a bigger issue for most customers. He also said that the lack of power isn’t the only issue for water customers right now. AdDistrict 8 Councilman Manny Pelaez asked SAWS officials how people could be expected to boil water without electricity.
You need to check your pipes for leaks after ice, snow thaws
SAN ANTONIO – As temperatures get above the freezing mark, San Antonio Water System officials are reminding people that it’s important to check your plumbing. You need to find out if any pipes have broken or cracked because leaks can cause lasting and costly water damage. Here’s the advice from SAWS:Please pay special attention to pipes in outside walls or unheated spaces because leaks from there could cause significant damage to homes and businesses. If you suspect a leak, shut off the main water service to your home and contact a plumber to make the repairs. Watch the video below to learn how to shut your water off at the meter:Also on KSAT:
Why don’t you have running water? SAWS explains ‘complicated’ water issue in San Antonio area
SAN ANTONIO – Snow started to fall in San Antonio on Sunday and while much of Texas may have looked like a winter wonderland, it soon turned into a nightmare for many residents who lost power and water. For some people without water, the problem may be frozen pipes but for others, the issue may come from SAWS. A viral post on social media falsely claimed that SAWS is turning off residents’ water, but that is not true. Ad‼️First, let us correct a rumor: SAWS is NOT going to shut water off to the city. AdLopez said her family’s electricity and water had been off for more than 12 hours in the last two days.
Trust Index: SAWS ‘will not’ shut off water to city amid winter storm
SAWS is not going to shut the water off to the city. SAN ANTONIO – San Antonio Water System officials said Tuesday that rumors about the utility shutting off water to residents is not true. ‼️First, let us correct a rumor: SAWS is NOT going to shut water off to the city. Leave cabinet doors open under the kitchen and bathroom sinks to allow warmer room air to circulate over the pipes. Note: Once warmer weather has returned, it’s important to check the plumbing in areas that might have frozen.
SAWS: Limited water supply in SA due to scarce electricity, residents urged to be patient
SAN ANTONIO – Although the snow has come and gone, wintry conditions in the San Antonio region are continuing to pose unforeseen dangers as temperatures remain below-freezing. The San Antonio Water System is already responding to several calls and some are getting booted off of the queue due to the call volume, SAWS officials said. The water issues are likely due to electricity affecting water pumps or frozen pipes, according to Hayden. “What we are seeing in San Antonio is the intermittent electrical supply, in that our pumps can’t work without power. Watch: SAWS gives tips for frozen pipes during winter stormStay InformedAs always, Your Weather Authority team will keep you updated.
SAWS to test automatic metering
SAN ANTONIO – The San Antonio Water System will test an automatic metering system aimed at improving meter reading and billing capabilities while identifying water leaks quicker. According to a news release, the pilot program will be tested in three separate test areas across the city beginning in March 2021. Long term, this will result in savings, as well as better planning ability for our customers," SAWS Chair Jelynne LeBlanc Burley said. Total cost for the pilot phase is scheduled to cost $7.1 million, the release said. A similar program is used by water utilities in Houston, Austin, New York and San Jose.
SAWS: San Antonio water ‘constantly tested,’ safe to drink
TEXAS – As Texas officials work to clean Lake Jackson’s water system after it was contaminated by a deadly brain-eating amoeba, San Antonio Water System Officials assured customers that San Antonio’s water is safe to drink. “Rest assured, SAWS water is safe to use and drink," said Anne Hayden, SAWS Communications Manager. Hayden said 7,000 water tests are performed each year on San Antonio’s water. Crews will also thoroughly inspect the water system to see if unfiltered water is making its way into the water system. The latest information on San Antonio’s water quality can be found here.